• No returns are accepted for used items.

Wrong Merchandise

• If we shipped you the wrong merchandise, we will offer to cover 100% of the costs associated with getting you the correct product.
  
  

Shipping Damages

• If you receive a damaged item, we will cover 100% of the costs to exchange your damaged product for a new one! Please contact your sales representative or our warranty department as soon as you notice any damage, and notify us within 72 hours after the package has been confirmed delivered. Claims made after 72 hours will not be accepted for shipping damages. We will ship the replacement product once the damaged goods have been received at our facility.

Refund

• Once we have received and processed your return, we will issue a refund to the original payment method used for the purchase. Refunds will be credited within 3-10 business days after processing your return. If you have not received your refund and more than 15 business days have passed since we approved your return, please contact us.

International Orders

• International buyers are responsible for any taxes or customs fees. If a package is returned due to unpaid taxes or customs duties, the shipping fee will not be refunded.